We've collected a list of frequently asked questions about Red Cheetah to help make your web system decision as easy as possible. But if you need specialized assistance or further information, please
contact us for professional, courteous customer service.
What does the Red Cheetah system cost?
Red Cheetah
pricing is slightly higher than Britannia and considerably less than DDMS and Systems House. We offer a better system with greater functionality and ease of use compared to Britannia. In comparison with DDMS, we offer a similar system without charging a percentage based on volume of sales.
What type of accounting software is Red Cheetah compatible with?
The Red Cheetah system integrates seamlessly with QuickBooks in a two-way communication. Red Cheetah offers a CSV export of invoices and a XML dump of data. Non-QuickBooks dealers have used the CSV or the XML to build a one-way integration from Red Cheetah to their accounting software.
Which vendors are incorporated into the Red Cheetah system?
Red Cheetah has the ability to incorporate SP Richards, United, Horizon, Azerty, Action Emco, and Supplies Network. We will display your first-call dealer in the customer interface and dealer administration, just as your current system does each quarter. Additionally, we can provide your second-call dealer in either the customer interface, dealer administration, or both.
If your second-call dealer's items are displayed within the dealer administration only, you can order and transmit without allowing your customer the ability to see the items. We can also sort through your second-call dealer's items to show only those items that are not represented by your first-call dealer.
In addition, Red Cheetah can interface with all wholesalers capable of EDI transmission.
I don't have a web site. How will my clients access the Red Cheetah software?
Red Cheetah Office Front V2 comes with a standard home page. The home page includes a login area for your customers. In addition, the home page displays your logo, contact information including address, phone, fax and email. Red Cheetah will match the colors used in the home page with your company colors.
What do I need to get started with Red Cheetah?
You will need a website homepage, a computer, an Internet connection, a 5.0+ browser and accounting software (such as QuickBooks for sending exported data). Since the Red Cheetah system is 100% web based, no additional software is required. Once the system is attached to your website homepage, you can simply login to the dealer administration to start making money.
How do orders get to my office supply vendor?
All orders are sent through Electronic Data Interchange (EDI). The Red Cheetah system allows you to export all of your orders at one time. It does not matter if you are transmitting drop ship orders or will call orders to 10 different warehouses -- all of the orders can be transmitted at one time. The system divides the orders and sends them separately.
What is the difference between the customer interface and the
dealer's administration?
Dealer administration is the "backend," where dealers handle day-to-day operations within the Red Cheetah system.
The customer interface is where your customers login to shop. It is what your customers will see when they want to buy FROM you.
How is my current system data incorporated into the Red Cheetah system if I am switching from a competitor?
Red Cheetah will review the data from your prior system and import as much as possible into the dealer administration and your accounting software. Once your prior system data is present, you will need to input some additional information into the dealer administration that is not currently present in your data.
You may also start from scratch with your customer base. For example, you may print out your data and entered ~75 customers (some with as many as 500 users and 200 ship-to addresses) in less than 5 days. This can be accomplished swiftly due to the dealer administration interface being so easy to use.
I do not currently have Internet ordering capabilities. Why should I choose the Red Cheetah system?
Red Cheetah provides a cost-effective, 100% web-based solution that is affordable and easy to use. There are systems offered by other companies at lower prices, but with less functionality than the Red Cheetah system. It makes more sense to choose an affordably priced system that provides your company with unlimited growth potential. Red Cheetah will adapt to your needs to ensure the system grows as your business grows. Simply put, Red Cheetah provides affordable pricing, great functionality and an ever-adapting system.
I have a web site. How will my customers be able to login into the Red Cheetah system from my home page?
Red Cheetah will provide a link that will direct visitors to your Red Cheetah login page.
Who houses the web servers and handles the back-ups?
Red Cheetah hosts its servers at an enterprise-class data center. The center is equipped with redundant power and diesel generators along with state of the art security and fire suppressant safety equipment. To ensure reliable performance, all data is backed up regularly.
How can I use the Red Cheetah system to communicate with all customers without making a phone call or sending out emails?
The Red Cheetah system offers dealers various methods for communicating with customers. First, a Universal Message can be set up to display on each customer's login screen. The second built-in message system is the Company Message. This message is associated with a specific customer and displays only on their login page. Finally, a third type of message can be posted for all companies associated with a particular sales representative.
Each method allows dealers to easily change messages without knowing web code. You simply type the information, assign it to a customer and then set an expiration date. Two days before the message is set to expire, a notification email is sent to the message author as a reminder that the message is due to expire.
How are quarterly updates handled?
Red Cheetah ensures all aspects of quarterly updates (e.g. pricing files and catalog product files) are loaded into the system and fully tested. Only requested branch items, based on warehouses or regions, will be incorporated. Additionally, we will load your second-call dealer's products based on your specifications. All you need to do is complete and verify your profile 30 days prior to the beginning of
each quarter.
Will I be able to review my orders before I send them to my vendor for fulfillment?
The Red Cheetah system allows you to easily view all your orders in one central location. Simply click the Pending Orders button on the navigation and you will see all of the orders waiting to process. You can either review each order individually for approval, or you can approve all orders with a simple click of your mouse.
How do I set up a new customer or update an existing customer?
The Red Cheetah system provides a simple customer set-up and editing process for current customer data including pricing. You no longer have to take your employees away from their duties so they can log out of the system to complete an update. It is a seamless process -- only a click of your mouse -- to add or edit customers and their associated information.
Is it possible to structure levels of employee access to the dealer
administration features?
The Red Cheetah system allows you to specify what each team member can and cannot access. The choices of access are specific to each section within the dealer administration and include "no access," "read-only access" or "full access." The system allows you to be as restrictive or as non-restrictive as you want.
I do not have high-speed Internet. Is this required for my company and/or
my customers?
Not necessarily. If you have a group of people sharing a single line, then we suggest a high-speed connection. If each system has a stand-alone, dial-up connection, you should not have any problems using the Red Cheetah system.